Return and Refund Policy
At Armando Humidor, we are committed to providing you with a satisfying shopping experience. If, for any reason, you are not fully satisfied with your purchase, we offer a clear and transparent return and refund policy. Please read the information below carefully to understand the conditions and steps to follow.
- Return Conditions:
- Return period: You have 30 days from the date of receipt of your order to initiate a return.
- Product condition: The product must be returned in its original, unused, undamaged condition and in its original packaging with all tags and accessories included.
- Accepted return reasons:
- Defective or damaged product upon receipt.
- Error on our part (wrong product sent).
- Product does not match the description on the site.
- Return Procedure: To initiate a return, follow these steps:
- Contact customer service: Email us at info@armandohumidor.com within 30 days of receiving your order. Provide your order number, the product in question, and the reason for the return.
- Get a return authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed return instructions.
- Ship the product: Carefully pack the product in its original packaging and include the RMA number on the package. Ship it to the following address:
- Armando Humidor
1680 du Parc, Saint-Bruno-de-Montarville, QC, J3V 4L9
- Note: Return shipping costs are the responsibility of the buyer unless the return is due to our error (defective product, wrong product sent, etc.).
- Refund Procedure:
- Refund conditions: Once the return is received and inspected, we will inform you of the approval or rejection of your refund. If the return is approved, the refund will be processed within 14 business days from the receipt of the product.
- Refund method: The refund will be processed using the same payment method as the original purchase.
- Deductions: No fees will be deducted, except in the case of damage or failure to meet return conditions (used product, damaged packaging, etc.).
- Rejected Returns: Returns may be refused if:
- The product is returned after the 30-day period.
- The product is damaged, used, or does not meet return conditions.
- The product does not include its original packaging, tags, or accessories.
- Exchanges: If you wish to exchange a product, please follow the return procedure outlined above. Once the return is received and approved, we will send you the new product. Shipping costs for exchanges are the responsibility of the buyer, unless the exchange is due to our error.
- Contact Information: For any questions regarding our return and refund policy, please feel free to contact us:
We are here to assist you and ensure your satisfaction.
Last updated: 2025-02-16
Thank you for your trust and understanding.